SlashLogixx operates the Spark platform and every product built on it. This Trust Center is our public posture — the policies we run by, the controls we keep, the people we hold accountable, and the evidence we will hand to your security team on request.
Every Spark customer can read every policy we run by. Nothing here is paywalled, gated, or under NDA. If a procurement team asks for the underlying document, link them straight to the page.
Who can touch what: identity, MFA, least-privilege, role boundaries, key rotation, and revocation on departure.
Read policy →How we detect, contain, eradicate, recover, and notify when something goes wrong — and the clock we hold ourselves to.
Read policy →Backup cadence, restore objectives, failover, tabletop frequency, and the playbook when the primary site goes dark.
Read policy →How we label data — Public, Internal, Confidential, Restricted — and what handling each tier requires.
Read policy →How third parties earn the right to touch customer data: review, contractual posture, monitoring, and offboarding.
Read policy →What personal data we collect, why, where it lives, how long we keep it, and the rights every individual has.
Read policy →The complete list of every external service that touches customer data, what it does, and where it operates.
Read list →Our stance on SOC 2, ISO 27001, HIPAA, and other frameworks — what we map to today and how we provide evidence.
Read policy →Spark Cloud, Spark Connect, and the Spark Studio IDE environment all carry a 99.5% availability SLA, measured per calendar month, excluding scheduled maintenance. Miss the threshold, get a 10% credit on the following month. Spark OnPrem runs on customer hardware, so no SlashLogixx SLA applies to it.
See the tier matrixWe share an honest snapshot rather than a marketing badge. If a control is in place we'll show evidence. If a framework is on our roadmap rather than in our wallet, we say so plainly.